Terms of Service | Premium Export Charcoal & Briquettes | AVC Charcoal

When you access our website, it means you agree to the following Terms of Service. The website reserves the right to change, modify, add, or remove any part of the Terms and Conditions at any time. Any changes will take effect immediately once posted on the website without prior notice. By continuing to use the website after such changes are posted, you acknowledge and accept those modifications.

Please check regularly to stay updated with our latest changes.

1. Website Usage Guidelines

When accessing our website, users must be at least 18 years old or under the supervision of a parent or legal guardian.

We grant you a license to use the website for the purpose of shopping under the stated Terms and Conditions.

It is strictly prohibited to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If any violation occurs, we will immediately revoke your license without prior notice.

This website is intended solely to provide product information. We are not the manufacturer of all listed products, therefore reviews and comments displayed on the website belong to customers and do not represent our opinions.

You must register an account with accurate and updated personal information. Each user is responsible for safeguarding their password, account, and all related activities. Furthermore, you must notify us immediately if your account is accessed without authorization. We are not responsible, directly or indirectly, for any loss or damage resulting from your failure to comply with this regulation.

During registration, you agree to receive promotional emails from our website. If you no longer wish to receive such emails, you may unsubscribe by clicking the link at the bottom of any promotional email.

2. Order Acceptance and Pricing

We reserve the right to refuse or cancel your order for any reason and at any time. We may request additional information such as phone number or address before accepting an order.

We are committed to providing accurate pricing information. However, errors may still occur, such as incorrect product prices displayed on the website. Depending on the situation, we will contact you with instructions or cancel the order and notify you. We also reserve the right to refuse or cancel any order, regardless of whether it has been confirmed or paid for.

3. Intellectual Property and Copyright

All intellectual property rights (registered or unregistered), informational content, and all designs, texts, graphics, software, images, videos, music, sounds, software compilation, source codes, and underlying software are our property. The entire content of the website is protected by Vietnamese copyright law and international conventions. All rights are reserved.

4. Legal Rights

The Terms and Conditions and the content of this website are governed by the laws of Vietnam. Any disputes arising from unauthorized use of this website will be resolved by the competent courts of Vietnam.

5. Privacy Policy

Our website values the protection of your information and uses the best measures to secure your data and payment details. Your payment information will be encrypted to ensure safety. After completing your order, you will exit the secure mode.

You must not use any program, tool, or other method to interfere with the system or alter its data structure. The website strictly prohibits the dissemination, transmission, or encouragement of activities aimed at interfering with, disrupting, or infiltrating system data. Individuals or organizations violating this regulation will lose all related rights and may face legal prosecution if necessary.

All transaction information will be kept confidential, except when required by legal authorities.

6. Transaction Changes or Cancellations

In all cases, customers have the right to cancel a transaction if they have taken the following actions:

Return the received product without using it or benefiting from it in any way (as specified in our return and exchange policy).