Privacy Policy – High-Quality Charcoal Briquette Export | AVC Charcoal

Thank you for visiting our website. We value your trust and are committed to protecting the privacy and personal information of all customers.

This Privacy Policy explains how we collect, use, store, and, in certain cases, disclose your personal information. Protecting your data and building long-term trust with our customers are top priorities for us. We only collect the information necessary to support transactions and provide better services.

You may browse our website anonymously without providing any personal details. In this case, we are unable to identify you unless you log in to your account.

1. Collection of Personal Information

We collect, store, and process your information for order handling, service provision, and future notifications related to your purchase. The types of information we may collect include:

• Name, title, gender, date of birth

• Email address, physical address, shipping address

• Phone number, fax number

• Payment details, card information, or bank account information

We use the information you provide to:

• Process and manage orders

• Provide services and respond to requests

• Verify and complete online transactions

• Manage customer accounts

• Identify users on our website

• Conduct demographic research and improve service quality

• Send product or service updates (you may opt out at any time)

We may share your name and shipping address with third-party partners solely for delivery purposes (for example, logistics providers or couriers).

Your order details are stored securely but will not be publicly disclosed. You can access your information by logging into your account, where you can view your order history, account details, and subscriptions.

You are responsible for keeping your account information and password secure. We cannot be held liable for any misuse of your password that is not caused by our system.

We may also use anonymized data for market research or statistical analysis. You may decline participation at any time.

2. Data Security

We implement appropriate technical and organizational measures to prevent unauthorized access, unlawful interference, loss, destruction, or damage to your data.

We strongly advise you not to share payment information via email. We are not responsible for any losses arising from the transmission of your personal information over the internet or through email.

You must not use any tools, software, or other methods to interfere with the website’s system or data structure. Any attempts to attack, disrupt, or gain unauthorized access will result in immediate termination of all related rights and may be prosecuted under applicable laws.

All transaction-related information is kept confidential, except where disclosure is required by legal authorities.

The terms and content of this website are governed by the laws of Vietnam, and any disputes will be handled by competent Vietnamese courts.

3. Customer Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request that we stop using your data for marketing purposes at any time, free of charge